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Tiptoe Learning: Policies

Last updated: 6 November 2026. "We", "us" means Tiptoe Learning, Pune, Maharashtra, India. Contact: hello@tiptoelearning.com.

Jump to: Seller details · Refund · Delivery · Terms · Privacy · Cookies & Meta Pixel · Grievance officer · Contact

Seller details

• Seller: Tiptoe Learning
• Address: Pune, Maharashtra, India
• Email: hello@tiptoelearning.com · WhatsApp/phone: +91 88303 43582
• Checkout platform: payments and file delivery are handled by SuperProfile (superprofile.bio). Their own terms and privacy policy also apply to the checkout.

Refund & cancellation policy

Our products are digital downloads (PDF files). There is nothing to ship or return.

• See before you buy: a free 6-page sample is on our website, so you can check the style and level before paying.
• No refunds for change of mind: because the files are digital and can't be returned, we don't refund once they have been delivered.
• Problem with the files: if a file won't download, won't open, won't print properly or has missing pages, email hello@tiptoelearning.com or WhatsApp +91 88303 43582 within 7 days of buying, with your order email address or payment ID. We will fix it or resend it, and if we can't, we will refund the full amount (including the optional Pack 2, if you bought it) to your original payment method.
• We start the refund within 2 working days of your request. Banks and UPI apps usually credit the money within 5–7 working days.
• No cancellation fee is ever charged.

Delivery policy

After successful payment you receive a download link at the email address you entered at checkout, usually within a few minutes. Please check your Spam/Promotions folder. If you haven't received it within 1 hour, email hello@tiptoelearning.com or WhatsApp +91 88303 43582 with your payment ID and we will send the files. There are no delivery charges.

Terms of use

• Price: all prices are in Indian Rupees and include all applicable taxes. The price you see at checkout is the full price. It is a one-time payment, not a subscription.
• You may print as many copies as you need for your own family. Teachers may use one purchase for one classroom.
• You may not resell, share, upload or distribute the files, in whole or in part, including in WhatsApp groups or on websites.
• The worksheets are practice material for home use. They are not an official textbook and are not affiliated with or endorsed by NCERT, CBSE, ICSE or any state board. Every child learns at their own pace; we do not promise any specific result.
• We try hard to make every page correct. If you find a mistake, tell us and we will fix it and send you the updated file.
• We do not publish customer reviews or ratings unless they come from real buyers.
• These terms are governed by the laws of India.

Privacy policy

This notice explains, in simple words, what personal data we collect and why, as required by India's Digital Personal Data Protection Act, 2023.

• What we collect when you buy: (1) your name, (2) email address, (3) phone number, (4) order and payment ID, amount and date. Card/UPI details are handled by SuperProfile and its payment partners. We never see or store them.
• What we collect when you contact us: your email address or WhatsApp number and what you write to us.
• What we collect when you visit this website: cookie and device data collected by the Meta Pixel (see Cookies & Meta Pixel). The free sample download needs no sign-up.
• Why we use it: to deliver your files, give support, process refunds, keep tax/accounting records, and measure our ads. Only if you agree, we may send occasional emails about new practice packs. You can unsubscribe at any time.
• Sharing: we do not sell your data. We share it only with the services needed to run the shop: SuperProfile (checkout and delivery), its payment partners, and Meta (ad measurement).
• How long we keep it: order records for as long as Indian tax and accounting laws require; other data until you ask us to delete it or it is no longer needed.
• Your rights: you can ask to see a summary of your data, correct it, update it or delete it, withdraw any consent you gave (as easily as you gave it), and nominate someone to act for you. Email hello@tiptoelearning.com. We reply within 7 days.
• Complaints: please contact our Grievance Officer first. If you are not satisfied, you can complain to the Data Protection Board of India.
• Children: the buyer is the parent or guardian. We do not collect any information from or about children.

Cookies & Meta Pixel

This website uses the Meta Pixel, a small piece of code from Meta (Facebook/Instagram). Meta and other third parties may use cookies, web beacons and similar technologies on this site to collect or receive information about your visit (for example, pages viewed and buttons tapped) and information from other websites. This is used to measure how our ads perform and to show and target ads.

How to opt out: change your ad choices in Facebook or Instagram under Settings → Accounts Centre → Ad preferences; you can also block or delete cookies in your browser settings, or opt out of interest-based ads at aboutads.info/choices.

Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Pooja Kadam, Grievance Officer, Tiptoe Learning, Pune, Maharashtra, India
Email: hello@tiptoelearning.com · WhatsApp/phone: +91 88303 43582

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. Please include your order email or payment ID. We will give you a reference number so you can track your complaint.

Contact us

Email: hello@tiptoelearning.com
WhatsApp: +91 88303 43582
Business: Tiptoe Learning, Pune, Maharashtra, India
We reply within 24 hours (Mon–Sat).